Your modem comes in a orange reusable box/envelope. Please use the same box for return, pack it and drop to mailbox (fx at the Airport). When dropped in mailbox at the airport the only one handling our modem is The Icelandic Post. When dropped at storefront it goes through many hands and things can get lost as we do not have any return agreement with our pickup location partners.
We urge our customers to return the modem, fully charged to mailbox at the airport so we can prepare the modem for next customer.
Please take care of our orange box!
We try to reuse the orange boxes as often we can. Throwing away a good and healthy box is unnecessary.
All major deliveries will be made through personal service at TenEleven Store & Ísbjörninn Polarbear Gift Store. It gives you a chance to pickup the rental package at arrival.
TenEleven Store is located in Keflavík Airport arrivals hall, and it’s the kind of place where you pick something up if you don’t have time to go somewhere else. Open 24/7.
At the very popular Ísbjörninn Polarbear Gift Store you can find the best brands in Icelandic design. From the smallest gift, to precious and more expensive ones, you can’t avoid buying something! Located in downtown Reykjavik. Open 10am to 10pm.
When ordering you can choose one of the following pickup locations:
10/10 – Polar Bear Gift Shop Laugavegur
24/7 – Airport – TenEleven Store
Pickup of the device
After your plane lands, go through baggage pickup and Customs gate. Head to TenEleven Store in the Arrivals Hall, show voucher to cashier. After receiving the modem package, open it and draw out the modem (keep the package for return and look at instructions inside the box). Turn the modem on and wait for its wifi signal (in your device’s wifi-setup). Connect to the modem with the password shown on the screen/in the modem menu (press menu button – see our faq how to see the modem info). After successful connection, head to www.hotspot.rent/activate to activate and register the modem.
For pickup you can either print out your voucher or open in your device and show TenEleven/N1 personnel.
All modems picked up MUST BE ACTIVATED right after pickup. See instructions inside modem package.
Delivery & handling fee
TenEleven Store & Ísbjörninn Polarbear Gift Store – $0 (total for pickup and return).
24/7 – Airport – TenEleven Store.– $0. This is the most hassle free delivery method.
To any Post office around Iceland – $25 (total for pickup and return). Note limited opening hours. You can find the locations of Post Offices here.
Hotel Front Desk – $45. Choosing more expensive modem packages you can choose to have the modem delivered to hotels. The hotel has to have full front desk service to receive the modem package and be able to forward the modem package to it’s customers. The customer has to have the hotel permission to receive the modem through their front desk.
If you are late – Pick up without preorder at Keflavik Airport – Hotspot.rent
The delivery fee covers both Pickup and Return cost of the rental package.
Return of device
Pack the modem and USB cord, using the same orange box the modem came in. Deliver it to one of two mailboxes at the Airport (its pre-stamped). One mailbox is located in the Departure Hall another in the main food-hall, after security check.
ATT! We highly urge our customers to return the modem direct to mailbox (in the orange box). If handed elsewhere, for example to a hotel front desk or at the car rental, the customer (you) is responsible for the return process from that point.
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