Your modem comes in a orange reusable box/envelope Please use the same box for return, Pack it and drop to mailbox (fx at the Airport). We urge our customers to return the modem, fully charged to mailbox at the airport so we can prepare the modem for next customer. We reuse the orange boxes as often we can, When dropped in mailbox at the airport the only one handling our modem is Icelandic Post. When dropped at storefront it goes through many hands and things can get lost as we do not have any return agreement with our pickup location partners.
The Pickup/Return process:
– Pickup
After your plane lands, go through bagage pickup and Customs gate. Head to TenEleven store in the Arrivals Hall, show voucher to cashier. After receiving the modem package, open it and draw out the modem (keep the package for return and look at instructions inside the box). Turn the modem on and wait for its wifi signal (in your device’s wifi-setup). Connect to the modem with the password shown on the screen/in the modem menu (press menu button – see our faq how to see the modem info). After successful connection, head to www.hotspot.rent/activate to activate and register the modem.
– Return
Pack the modem and USB cord, Fully Charged, using the same box the modem came in. Deliver it to one of two mailboxes at the Airport (its pre-stamped). One mailbox is in the check-in hall and another one in the main food hall after the security gate.
