Please contact us immediately – Tel: +354 651 RENT(7368)!
You will receive information on the process via telephone.
The standard process is to return the damaged device immediately to Trawire, along with a damage description. The description must state the extent of the damage, how the damage occurred, where the damage occurred (both location and where, on the device).
We have insurance that covers damage and can be bought when you order.
Trawire will send the device to an authorized service centre for assessment and repair and if applicable, the client will be charged accordingly. For more information, please see our terms and conditions.
Should Trawire need to replace the device or should the client need to rent a new device, then replacement fees and postal will be charged insurance credit-card. However, if the clients has home-based insurance to covers such damage, then Trawire will negotiate directly with the insurance company in question. For more information, please see our terms and conditions.
