If you are arriving through Keflavik Airport, please allow 1-2 hours to go through the airport after you land.
Cancelling a order on same date the hire is due to start is treated as No-Show. If you cancel the order by contacting us and/or if no formal cancellation is received the No-Show fee is 100%. Even with our cancellation insurance, No-Show does apply if customer fails to cancel.
If you cancel an order more than 28 days before your hire period is due to start, then again there’s no cancellation fee.
However, if you want to cancel an order less than 28 days before your hire is due to start, there’s a cancellation fee of 25% of the hire charge, rising to 50% of the hire charge if you cancel less than 14 days before your hire is due to start.
If you cancel less than 2 days before pickup there is no refund as your modem has been prepared.
There are no refunds on early returned orders.
Extra delivery options or insurances, purchased with order are non refundable if cancellation is placed less than 7 days before arrival.
