Before you ask for a chargeback!
Cardholders need to remember that owning a credit card is a privilege, not a right. Certain responsibilities come with that privilege; one is understanding what chargebacks are and when they can ethically and legally be used.
There are few things to consider before you ask for a chargeback:
- It’s a tool to use as a last resort. If negotiations with us do not succeed, you have an option to file for a chargeback. Chargebacks should only be filed in extreme situations; they are the last resort, not the first action to take when seeking a refund. Chargebacks shouldn’t be used frivolously, as the ramifications for us are quite severe.
- You should not use chargeback unless contacting us first. If you are unsatisfied with a purchase, simply filing a chargeback without first seeking a traditional refund is the equivalent of cyber shoplifting.
- It will take time. Filing a chargeback means that you won’t get a refund for several months (a traditional refund, by comparison, usually returns money to your account within a few days).
- It will affect your bank relations. If denied your bank will not look you the same way as before.
- It will always cost us money. Chargeback costs us $10 to $100 on the day it is received.
- It can cost you money. If we successfully disputes an illegitimate chargeback, you might have to pay the accompanying chargeback fees.
- You could be in a risk of being blacklisted. If you use chargeback illegally or in a wrong manner we do not want you as our customer again.
