All modems are returned with the same orenge box it came in. Just drop the modem-box to nearest mailbox. There are mailboxes for returning the modem at Keflavik International Airport.

One mailbox is  in the check-in hall and another one in the main  food hall after the security gate.

The easiest return method is at the Airport Departure hall (near Odd size Baggage/Icelandair check-in). 

Just activate again! We figure everything out.
If you are not sure, don’t worry, you ca also send us an email (fx reply to activation email), a text message (SMS/WhatsApp) or call us if not replied within 48 hours (sometimes mails are delivered the spam/junk/wrong way ;), the junk mail is checked regularly). We will sort this out with you. Your modem has at least 2 or 3 days of Internet.

If less than 2 days to pickup, no. See our no-show/cancel order policy in our other faq’s.

We have prepared, shipped and made the modem available to you. Our suggestion is to keep the best WiFi solution you can get, using the best network and is from  Iceland’s only dedicated modem expert.

If you find out afterwards that you have a free modem available, fx with a car rental, politely ask the car rental to give you a discount that matches our modem rental fee. Their extra insurances or larger vehicle cost, does always allow a few dollar discount. We know it because we rent out vehicles too.

Well that’s very unfortunate. The modem will not be rentable while in your possession so additional rental charges can be added.

If you inform us asap after departure we give you the chance to return by post from your home country. Please ship the modem to: Trawire, Pobox 24, 270 Mosfellsbær, Iceland. Traceable package is preferred so we can monitor the return. We recommend using USPS.

If you are arriving through Keflavik Airport, please allow 1-2 hours to go through the airport after you land.

Cancelling a order on same date the hire is due to start is treated as No-Show. If you cancel the order by contacting us and/or if no formal cancellation is received the No-Show fee is 100%. Even with our cancellation insurance, No-Show does apply if customer fails to cancel.

If you cancel an order more than 28 days before your hire period is due to start, then again there’s no cancellation fee.

However, if you want to cancel an order less than 28 days before your hire is due to start, there’s a cancellation fee of 25% of the hire charge, rising to 50% of the hire charge if you cancel less than 14 days before your hire is due to start.

If you cancel less than 2 days before pickup there is no refund as your modem has been prepared. 

There are no refunds on early returned orders.

Extra delivery options or insurances, purchased with order are non refundable if cancellation is placed less than 7 days before arrival.

If you need to cancel the order because of circumstances out of your control (weather, sickness etc..) we consider a refund after you send us proof of that your Travel Insurances did not cover or denied your claims.

If you purchase cancellation/modification insurance from Trawire you will be refunded full rental amount.  The insurance fee is not refunded.

Trawire cancellation/modification insurance is only valid until order pickup date. After physical modem pickup there is no order refund.

Tip #1
Place the modem high.

Tip #2
Keep the modem connected to high power charger (2A or more) when possible.

Tip #3
Turn off all cloud sharing on your phone and you will not use your bandwidth/speed on something totally unnecessary.

Tip #4
Remove battery cover (back) and battery for few secs – Assembly again and turn on. You will have a “fresh” modem.

In general? No.

If you pickup the modem and decide you do not need it (by returning it to mailbox), we will not refund your order.

The modem has been taken out of possible use for others, we have paid the reseller for delivery as you have picked up the modem, we have paid for return postage and we have to wait for the modem to return by post before being able to rent it out again.

If you return the modem back to pickup location around time of scheduled pickup, we consider a full refund in very special cases. You need to get verification from us or staff at pickup location that you have returned right away and the box is ok/unopened.

Yes of course. The Dunkin Donuts is/was located at Ten Eleven Grocery Store in the Arrivals hall. The store is still there and you will even be able to buy Dunkin Donuts as the production will continue.

No problem. You can send it in normal envelope via post (250 gr. stamp and envelope can be bought at the post office/souvenir shop. The postal address is: Trawire, PoBox 24, 270 Mosfellsbaer.