If less than 2 days to pickup, no. See our no-show/cancel order policy in our other faq’s.
We have prepared, shipped and made the modem available to you. Our suggestion is to keep the best WiFi solution you can get, using the best network and is from Iceland’s only dedicated modem expert.
If you find out afterwards that you have a free modem available, fx with a car rental, politely ask the car rental to give you a discount that matches our modem rental fee. Their extra insurances or larger vehicle cost, does always allow a few dollar discount. We know it because we rent out vehicles too.
Just reply to the order confirmation sent from orders@trawire.com with the request. Do not worry about same day delays of few hours time change. Just pickup when you can.
If you need changing pickup or return dates, the modification has a fee of $20.
You can buy a modification insurance when you order our modem.
If you are arriving through Keflavik Airport, please allow 1-2 hours to go through the airport after you land.
Cancelling a order on same date the hire is due to start is treated as No-Show. If you cancel the order by contacting us and/or if no formal cancellation is received the No-Show fee is 100%. Even with our cancellation insurance, No-Show does apply if customer fails to cancel.
If you cancel an order more than 28 days before your hire period is due to start, then again there’s no cancellation fee.
However, if you want to cancel an order less than 28 days before your hire is due to start, there’s a cancellation fee of 25% of the hire charge, rising to 50% of the hire charge if you cancel less than 14 days before your hire is due to start.
If you cancel less than 2 days before pickup there is no refund as your modem has been prepared.
There are no refunds on early returned orders.
Extra delivery options or insurances, purchased with order are non refundable if cancellation is placed less than 7 days before arrival.
Some things are worth adding. You can add them at checkout.
Device Insurance | Do not worry about mishaps with your modem. Select this insurance and we can cover any modem damage or loss. Only valid if you register/activate the modem right after pickup.
Cancellation and modification insurance | Sometimes you need to cancel unexpectedly or make changes to your booking. Secure no extra fees. Only valid if you register/activate the modem right after pickup.
Keep the modem | Buy the modem from us. Just return the SIM card and the USB cord with the return box. Use the modem further on your upcoming travels. The modems can be used in both US and Europe. You can buy new SIM Card in many places in your destination country. Only valid if you register/activate the modem right after pickup.
More Iceland? | We know a lot about Iceland. Exciting and far-from-crowded places. Let us put together a sample itinerary for your upcoming trip, based on your desired location. In co-operation with LuxuryRovers.com.
Depending on the length of your trip, here are our recommended priorities:
Your modem has unlimited data as long as it is used responsible. We monitor the usage and inform if people goes to wild. The more aggressively the usage you have there is less for others around you.
You can order and pickup at arrival. See www.hotspot.rent (also Trawire)
– Pickup without preorder
After your plane lands, go through both baggage pickup and Customs gate. Head to TenEleven Grocery Store in the Arrivals Hall, order and pay on touchscreen, show voucher to DD cashier. After receiving the modem package, open it and draw out the modem (keep the package for return and look at instructions inside the box). Turn the modem on and wait for its wifi signal (in your device’s wifi-setup). Connect to the modem with the password shown on the screen/in the modem menu (press menu button – see our faq how to see or access the modem info). After successful connection, head to www.hotspot.rent/activate to activate and register the modem.
From frontpage:
try going direct to “Book 4G Modem” in menu
Remember to check the terms.
See this booking process on a iPad
Or just rent one on arrival at KEF Airport without preorder. See www.hotspot.rent
Please see return tips and other good info here https://iceland.trawire.com/frequently-asked-questions/
You are until you drop it to the mailbox.
We urge our customers to return the modem direct to mailbox. If handed elsewhere, for example to a hotel front desk or at the car rental, the customer (you) is still responsible for the return process from that point until it reaches Trawire office.
We do always send a copy of the voucher from orders@trawire.com to the email address used in purchase process. Please check you spam mail if email does not appear. You can always contact us and ask us to send the link again.
On date of pickup and return it is best to meet us on given booking time and location. Your device has been reserved and made available to you. Should you fail to pick up the unit on pickup date, Trawire reserves the right to charge a No Show Fee.
Please see our FAQ for “No Show” and “Cancelling Orders”
Please activate/register the modem online right after pickup. See order confirmation or slips inside box for more info.
Download an area to use offline
1. On your phone or tablet, open the Google Maps app .
2. Make sure you’re connected to the Internet and signed in to Google Maps.
3. Search for a place, like San Francisco .
4. At the bottom, tap the bar that has the name of the place you searched. …
5. Select Download .
Select pickup and return time as accurate as you can as the modems do not stay very long at selected pickup location. Example: You land at 07:00 am it will take you at least one hour to go through airport. Pickup should been set to 08:00 am.
We always monitor usage and will charge extra for any unusual extra usage (being little late is of course ok ;)).
More accurate is better. We monitor usage so if we see a lot of usage after given drop off time we could ask the reason for it. Each rental day is calculated as 24 hours. Whole new rental day is added after the first hour of next day is selected.
We only deliver to hotels within the greater Reykjavík area and only to hotel with a front desk service.
For more expensive modem packages you can choose to have the modem delivered to hotels. The hotel has to have full front desk service to receive the modem package and be able to forward the modem package to it’s customers. The customer has to have the hotel permission to receive the modem through their front desk. Included in the hotel package is a prepaid envelope for postal return (drop it in any mailbox in Iceland). You can find locations of mailboxes (postkassar) here.
Yes. Online you can almost order as many as you want (100). For special discount for multiple devices (+10) you can send us a email to orders@trawire.com in order to receive a quote and is subject to availability and season dependent.
Yes no problem. Just go to Hotspot.rent Extra Days. Any questions? Send us email to orders@trawire.com.
If ordered online beforehand the device will be ready at the designated Pick-Up location on chosen day and time. You will have to specifiy exact location when promted.
You can order online/in our stand and pickup at KEF Airport without any preorder but note the rental rates can be higher.
Preorder on all other location than KEF Airport requires a minimum 48 hours delivery time. Rates and delivery vary according to item and quantities.
If you are arriving through Keflavik Airport, please allow 1–2 hours in pickup time after you land.
The official rental period begins from selected date and time on your order. The rental period ends when you return the device, at the Airport. The delivery is not included in the calculation of the rent so you only pay for the first day / calender day for the use of the device.
Insurance is NOT included in the booking process but we will charge you up to $100 for loss or major damaged device.
Normally insurance does not cover theft, loss of device or damage to the rented device(s).
We have insurances that can be bought when you order.
No. Please do not.
Note for KEF Airport!
You can return the device at the Airport in a mailbox inside the Airport Hall (after security).
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