If you are arriving through Keflavik Airport, please allow 1-2 hours to go through the airport after you land.

Cancelling a order on same date the hire is due to start is treated as No-Show. If you cancel the order by contacting us and/or if no formal cancellation is received the No-Show fee is 100%. Even with our cancellation insurance, No-Show does apply if customer fails to cancel.

If you cancel an order more than 28 days before your hire period is due to start, then again there’s no cancellation fee.

However, if you want to cancel an order less than 28 days before your hire is due to start, there’s a cancellation fee of 25% of the hire charge, rising to 50% of the hire charge if you cancel less than 14 days before your hire is due to start.

If you cancel less than 2 days before pickup there is no refund as your modem has been prepared. 

There are no refunds on early returned orders.

Extra delivery options or insurances, purchased with order are non refundable if cancellation is placed less than 7 days before arrival.

Cardholders need to remember that owning a credit card is a privilege, not a right. Certain responsibilities come with that privilege; one is understanding what chargebacks are and when they can ethically and legally be used.
There are few things to consider before you ask for a chargeback:

1. It’s a tool to use as a last resort. If negotiations with us do not succeed, you have an option to file for a chargeback. Chargebacks should only be filed in extreme situations; they are the last resort, not the first action to take when seeking a refund. Chargebacks shouldn’t be used frivolously, as the ramifications for us are quite severe.
2. You should not use chargeback unless contacting us first. If  you are unsatisfied with a purchase, simply filing a chargeback without first seeking a traditional refund is the equivalent of cyber shoplifting.
3. It will take time. Filing a chargeback means that you won’t get a refund for several months (a traditional refund, by comparison, usually returns money to your account within a few days).
4. It will affect your bank relations. If denied your bank will not look you the same way as before.
5. It will always cost us money. Chargeback costs us $10 to $100 on the day it is received.
6. It can cost you money. If we successfully disputes an illegitimate chargeback, you might have to pay the accompanying chargeback fees.
7. You could be in a risk of being blacklisted. If you use chargeback illegally or in a wrong manner we do not want you as our customer again.

From frontpage:
try going direct to “Book 4G Modem” in menu

Remember to check the terms.

See this booking process on a iPad

Or just rent one on arrival at KEF Airport without preorder. See www.hotspot.rent

Please see return tips and other good info here https://iceland.trawire.com/frequently-asked-questions/

You are until you drop it to the mailbox.

We urge our customers to return the modem direct to mailbox. If handed elsewhere, for example to a hotel front desk or at the car rental, the customer (you) is still responsible for the return process from that point until it reaches Trawire office.

We do always send a copy of the voucher from orders@trawire.com to the email address used in purchase process. Please check you spam mail if  email does not appear. You can always contact us and ask us to send the link again.

On date of pickup and return it is best to meet us on given booking time and location. Your device has been  reserved and made available to you. Should you fail to pick up the unit on pickup date, Trawire reserves the right to charge a No Show Fee. 
Please see our FAQ for “No Show” and “Cancelling Orders”

Please activate/register the modem online right after pickup. See order confirmation or slips inside box for more info.

Yes! All our prices are with VAT.

US Dollars only!
However, since there are currency restrictions in Iceland, currently in effect, the amount due and paid is converted into ISK and will appear in ISK on the credit-card holders statement.

When you place the order, Dalpay, Trawire’s gateway for payments,  will validate your credit/debit card and provide an authorisation for the total amount of the charge.

Note for Departure!
If you bring the device out of the country you will be contacted and charged for modem loss if not returned.

We accept credit and debit cards – MasterCard, Visa, Maestro, Visa Debit, Electron and American Express.

No but we charge you minimum fee for each order.

We cannot lease modems to under 18’s. However, we recognize that parents may wish to rent a device for their child / children for educational, recreational or holiday purposes and this perfectly fine as long as the standard  security conditions are met. If security conditions are met then a parent / adult must be the guarantor for the rented device. The parent / adult must book the device and we will require a deposit equal to the value of the device before we release it. This will meet the conditions of our insurance company.

Yes no problem. Just go to Hotspot.rent Extra Days. Any questions? Send us email to orders@trawire.com.